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Security at MonkeyLearn
Written by Francisco Decuzzi
Updated over a week ago

At MonkeyLearn we take security very seriously, we understand that data is critical to your business and you are trusting it to us to add value while keeping it secure.

Since you are here you might also be interested in checking out our Terms of Service Agreement and Privacy Policy documents.

Physical security

MonkeyLearn services are hosted in Microsoft Azure Cloud Computing Platform. Azure datacenters maintain state-of-the art physical security, including 24x7x365 surveillance, environmental protections and extensive secure access policies.

System security

MonkeyLearn servers run in recent Linux OSs releases with Long Term Support policies and are regulary updated.

Our web servers communicate over HTTPS (TLS 1.2) in order to protect requests from eavesdrop and man-in-the-middle attacks. We use 2048 bit RSA SSL certificates, signed with SHA256.

All payments are handled by our PCI compliant partner Stripe. You can read about their security details on their security page.

Our engineering team monitors and logs errors using top-notch tools like Datadog and Sentry.

We have strict privacy policies and a testing infrastructure to ensure data privacy within our applications.

We run and securely store daily data backups.

Operational security

We have a small and highly trained engineering team responsible for development and maintenance of the platform.

Only a small number of authorized employees can access user data. 

Accessing user's accounts by MonkeyLearn employees is only allowed in exceptional cases, always with your prior permission and for the purpose of resolving a specific issue only.

We use specialized tools for storing and sharing passwords and other sensitive data and require our employees to use two factor authentication for all tools where possible.

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